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Getting into details

What is SimpleSwap?

SimpleSwap is a user-friendly and reliable instant service for cryptocurrency and fiat-to-crypto exchanges. It is an easy-to-use and free from the sign-up platform that offers exchanges of more than 1000 currencies. SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android. There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option. Moreover, SimpleSwap offers its customers and partners an Affiliate Program and SimpleSwap Coin that works as a Loyalty Program. The support is available 24/7 and provides quick and professional help.

How long does it take to swap coin

The coin exchange time usually varies from 5 to 60 minutes. There are rare occasions when more time is needed. The processing speed depends on how long it takes for a block to be included in the network. Most operations proceed in just a few minutes.

What is the recipient’s address

Let's assume you have Bitcoin and you want to buy Ethereum. The recipient’s address is the wallet address to which ETH will be sent after the exchange. Each cryptocurrency has its own address type. When you enter the recipient’s address make sure you use the correct coin address..

How can i cancel my transaction

When a transaction is included in the blockchain, it becomes irreversible. Unfortunately, no one can cancel the transaction. So you have to be extremely careful and re-check all the data you entered before confirming the exchange.

Settings

How can I Deposit money?

Select the coin you want to deposit and a deposit address will be generated and a unique address and a QR code for that coin will be displayed on the page and then send funds to the provided and address or QR code.

Can I make a recurrent deposit?

Yes, you can add funds to your personal account anytime you like, and SimpleSwap will automatically allocate them to your portfolio.

Pricing

What are SimpleSwap’s fees?

At SimpleSwap we believe that full transparency brings trust, loyalty, and long-term engagement. Say goodbye to hidden fees & lock-up periods; say hello to free monthly reporting.
You can choose the plan that is right for you here. No other fees will be charged.

How will I pay for the services?

We charge a one time €59 fee to set up your cryptocurrency portfolio and guide you through the process of becoming a crypto investor. After that, you will only be charged for realized profits. Whenever your account hits 10% profit, we will automatically secure the profit amount, send you an invoice for 15% of the realized profit, and increase the baseline to calculate your next 10% profit. You can choose the plan that is right for you here. Through our payment provider Stripe we can offer all common payment methods available, like Credit Card, Direct Debit, or PayPal. No hidden fees will be charged.

Is there any additional fees?

Not at all! At SimpleSwap we understand how annoying is to have additional fees for Swapping your cryptocurrency. As a result, we have a strong company culture in providing full transparency to our customers upfront, so there will be no surprises.

Exchange

What is the minimun can I Swap?

The SimpleSwap doesn’t have limits for cryptocurrency exchanges. However, the network fee is charged by the blockchain for every transaction to be performed. So the sent amount must be sufficient to cover all the network fees. We do our best to make the minimum amount for exchange the lowest for all coins available on our service. Unfortunately, there is no opportunity to finish an exchange or guarantee a refund of coins if a deposit amount is less than the minimum one.

What is the maximum amount i can swap

SimpleSwap does not have any limits for floating rate exchange. It means that you can swap as much crypto as you want.

For citizens of which country is fiat-to-crypto exchanges are available?

Fiat-to-crypto exchanges are available worldwide, except for FATF list countries. You can check the list of countries where this service cannot be used: Bangladesh, Bolivia, Burundi, Central African Republic, China, Colombia, Cuba, the Democratic Republic of the Congo, Ecuador, Iran, Iraq, Kyrgyzstan, Lebanon, Libya, Mali, Morocco, Nepal, Nicaragua, North Korea, Pakistan, Saudi Arabia, Somalia, Sudan and Darfur, South Sudan, Syria, Vietnam, Venezuela, Yemen, Zimbabwe. In addition, please note that this payment gateway might not be able to process some bank cards based on your country/state and their policies towards cryptocurrency transactions..

What happens if the deposit is sent in the wrong network/asset?

We will process users’ transaction even if you send a deposit in the wrong network, if this asset is supported on our service.

Security

How is SimpleSwap regulated?

SimpleSwap is not regulated as neither the company, nor its activities fall under any financial regulation requirement (e.g. AFM, DNB, wwft) as per Dutch and European law.SimpleSwap thoroughly vets its partners and only works with major “top-10” exchanges. User funds remain on their personal exchange account and interactions between SimpleSwap and user accounts are performed by means of customer owned API keys.

Do I need to register to use SimpleSwap??

In order to be able to use ChangeNOW, customers don't need to create any sort of accounts. However, there are some exceptions. ChangeNOW uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations, and platform requirements, we will ask you to provide a scan of your ID document valid in your country, as well as some additional information on the funds’ origin.

What are the main security measures are in place?

Security is critical for any internet-based application, especially when money is involved. As such, SimpleSwap:
-has strict policies and procedures in place to keep SimpleSwap and its customers safe.
-runs on Google Cloud, one of the largest and most trusted cloud providers, always up to date with the latest security standards.
-connects to customer accounts through API keys, for which permissions are carefully selected and limited to avoid damage even in the highly unlikely event of a security breach.
-uses a ​sha256​ algorithm to store important customer data securely, and key data is stored separately.
-handles customer payments through Stripe, one of the largest payment providers with the latest security measures in place (e.g anti-fraud)
-partners only with top-10 crypto exchanges such as Kraken, who maintain the latest security standards as well as thorough KYC/AML procedures.

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